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Covers FedEx shipping to 200+ countries, customs and import duties (your responsibility), documentation included with orders, and rate calculations based on destination and weight. Russia is excluded.
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How Do I Get a Certificate of Origin or Customs Documentation?
Direct orders automatically include country of origin on your packing slip, with FedEx handling customs paperwork. Need additional documents? Contact us before shipping. Bought through a third-party retailer? They handle documentation for orders they ship. -
Explains where to find your tracking number in our shipping confirmation email, provides direct links to UPS, USPS, and FedEx tracking pages, and covers what to do if the tracking email is missing or a package shows delivered but wasn't received.
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Details our 24-hour processing during business hours (Mon-Fri, 9AM to 4:30PM CT), weekend and holiday closures, shipping carriers used (UPS, USPS, FedEx), typical 3-7 day transit times, and how we handle backordered items.