My Order Shows Delivered But I Haven't Received It

Don't panic – wait up to 4 days before contacting us.

Why Wait 4 Days?

Tracking issues often resolve themselves:

• Package may have been delivered to a neighbor
• Mail carrier may have marked delivered early
• Package may be at a secure location you haven't checked

What to Do First:

Day 1-4:

1. Check all possible delivery locations (front door, back door, garage, mailbox)
2. Ask neighbors if they received it by mistake
3. Check with household members
4. Look for a delivery notice or "safe spot" delivery
5. Check your mailbox or parcel locker if applicable

After 4 Days:
If you still haven't received your package and tracking shows delivered:

• Contact us at help@metrommp.com or 1-800-878-2237
• Have your order number ready
• We'll work with you to find a solution

What We'll Do:

We'll investigate with the carrier and determine the best resolution, which may include reshipping or refunding your order.

Tips to Prevent Issues:

• Provide accurate delivery address including apartment/unit numbers
• Add delivery instructions if needed
• Consider requiring signature on valuable orders